What our Customers say...
What a relief to know that the reconstruction team at SERVPRO of Easton, Bethlehem and Whitehall know what they are doing!!! Dealing with someone and a company that is not only knowledgeable but is patient enough to explain many options and the costs involved eliminated a lot of stress for me. Rob actually cleaned up after completing the job! WOW!!! SERVPRO is now my "go to" company for all projects!
SERVPRO assured me that everything would be repaired to my complete satisfaction. The reconstruction project manager Rob came to my house multiple times, carefully repairing each and every aspect of the damage. He proved to be highly skilled and consistently managed a positive attitude. The production manager Kyle visited multiple times to deal with clean up, and he professionally managed the refinishing of my damaged hardwood flooring. My congratulations to the franchise owners for their wisdom in hiring and retaining exceptional customer service oriented employees like Rob and Kyle.
Great service - SERVPRO employees effectively communicated with myself and my insurance throughout the process. They made me and my family feel at ease.
Two gentlemen named Eric were here with us on the first day and many other days. They were both absolute stars, kind, considerate and knowledgeable. They exemplify excellent customer relations. I would recommend the two of them to anyone I know with water damage.
They're professional, very knowledgeable, and they did an amazing job removing my carpeting and flooring. Great customer service. Thank you SERVPRO, you were amazing!
Thank you so much for the great people you sent to my house when I had water damage in my kitchen. From Vicky to Rob, all of the workers were terrific and tried really hard to keep things on track, work with insurance people and, most importantly, do a great job on the issue before them. They have ultimately rebuilt my kitchen and worked very hard to get it done in the best possible way.
I am so appreciative of both Vicky and Rob as they were the most instrumental in getting the job done right. You have two valuable employees in each of them as they both embody great work skills and wonderful people skills. Thank you very much!
I would recommend SERVPRO to anyone who needs your service. Your response was so fast to my needs and the men did a great job! I will recommend your company to anyone I know needs your service! You were recommended by a friend who spoke very highly of you! She was spot on! Thank you for your patience and most of all for caring!
I was highly impressed by the amount of repair that Kayla and her team could do to our water damaged hardwood. They were fantastic, respectful, offered great guidance and explanation of the process. I will call them for sure if I need water mitigation in the future!
Awesome, & timely response; from the office receptionist taking down my information & getting back to me as to when they could send someone out to take a look at the job that needed to be done, to providing me with an estimate & then completion of the job, all within approximately 2 1/2 hrs. Kaylah & her crew were all very friendly, efficient & professional. I can't say enough good things about my experience with SERVPRO and their cleanup of my basement after my sewage backup. 10/10
Vicki and her crew were awesome in every way, I don’t know how I would have gotten through my disaster without their help. Thank you SERVPRO for having Vicki :) 10/10
Excellent service and quick response!
Fast and reliable service. The girls were friendly and were flexible with our schedules. Very professional. We would highly recommend them! 10/10
We have used SERVPRO twice for two mishaps with our house. They were very professional and informative. They were so clean when working, making sure they cleaned everything up that was worked on. They also made it so we were able to save money where we could. I highly recommend this company.
To Steve: "I want to thank you for your help and recommendations regarding my current home problems. The coincidence of a critter in the walls and a roof leak causing significant damage to my bedroom and garage ceilings is very upsetting to me. I'm especially concerned about the odors which are causing me nasal and coughing problems.
Also, I'd like to compliment several of your employees - Janelle, Cassandra, Tonya, and Matt - for their kindness and helpfulness! And, a huge THANK YOU to you for your help!"
Sincerely, Jennifer L.
The entire crew is profession
SERVPRO did a great job on managing the project from start to finish and updating us on every step of the job. The job was done right and they were very thorough and professional. I am impressed by their knowledge and the expertise in handling the situation.
From the quick response to the support dealing with our insurance company after our house flooded, SERVPRO has been amazing to work with.
Thank you for making this a smooth process for our family!
SERVPRO always provides prompt and friendly service. They go above and beyond for all customers and are there quickly in emergency situations. Highly recommend this company!
"Thank you so much for your complete service."
"The crew was great. I appreciated all they did during this difficult time."
Bill Lambert was punctual, courtesy, and knowledgeable. He put us at ease when he started to explain the things we had to know about our problem. Bill is the type of employee that can only help a business succeed. You have a very valuable asset in him. I'm glad we chose SERVPRO.
Jo and Joe M
Best company ever! Most polite, knowledgeable, effective people ever!
I am extremely happy with the dedication that was shown towards my situation and am very happy with the work that was done.
5 Star Rating!!
100% Satisfied and would highly recommend SERVPRO to anyone!
"I have to stress, the workers who have been coming to our home... are the friendliest, hardest working, most professional people I have worked with.
I commend SERVPRO, for its standard of excellence. I would recommend SERVPRO, in a heartbeat!!!
I can't say enough about the service and attention to detail we have experienced throughout this entire process. You and your staff have made a bad experience bearable."
Thank you for the prompt and professional service from start to finish! Jan and her team were amazing! I would highly recommend your company! :)
Everyone worked as a team and was respectful of all my belongings. Jan most of all always returned my phone calls promptly and always had an answer for me no matter what time. Everyone worked hard! Thanks to all in this crisis! Great job!
"Thanks for an Excellent Service!
I will have your company as first option for service."
SERVPRO is Top Notch. The Best. Good job guys.
"I am extremely happy with the ERP service. I was even more impressed by a job well done. I was impressed with the crew's speed in getting to the loss since I had called so early in the morning. The crew's attitude was very positive through the duration of the loss. Thank you to the entire company. Your company is the best."
My client (a local hotel) was very happy SERVPRO showed up when you did. The situation would have been much worse if you had not been there. The crew was exemplary.
"This was one of the best experiences we've had with a service to help our needs! The office staff was very professional and courteous. Steve, that came out to investigate it was so-o-o helpful and consoling. The gentlemen that came to our house to do the cleaning and restoration were awesome! Very informative, hard-working men, very knowledgeable and reassuring. We had a very plus, positive experience, and would recommend the company to anyone! We will definitely request the gentlemen that we had and hope that ALL of your men are this professional and hardworking. GREAT JOB!!"
I want to thank everyone that I dealt with from the office from Bill to the crew that was at my home. Your dedication to quality work and customer service is the reason I called SERVPRO and the reason I will continue to call you.
I was very impressed with your professionalism and knowledge. It was particularly noticeable as we had another company give us a quote. Compared to the competitor's representative, your manager is an all-star!
The people were very nice and friendly. They also helped us remove what we had a hard time with.
You guys are the best. Thanks for all of your help. Greatly appreciated.
Most people call to complain but I wanted to tell you that your team did a great job at my home.
I am very happy with your services! All the people who came to my house were very nice and polite. They knew their stuff and were willing to explain the steps to me.
I was extremely impressed and pleased with the SERVPRO crew onsite who handled his claim. I will definitely be telling everyone to use SERVPRO for any disaster!!
After receiving an email from one of your crew chiefs, I wanted to thank you for the great communication. In his email, he explained who he was and who the client was, as well as the time and cause of the loss followed by the plan of action that SERVPRO would be taking to mitigate the damage.
My insurance adjuster told me that he greatly appreciated the quick response and that he thought SERVPRO handled the coverage concern issue very well. He feels his clients are in good hands.
The technician onsite deserves a raise. He is so good at what he does and patiently explained the process to me.
Both of the Production Technicians were very professional and excellent to talk to.
Your Production Crew came when I was really upset. Their very polite demeanor is amazing. I will use SERVPRO anytime!
Your crews are kind and courteous, even through the long hours they work.
I am extremely happy with the work that SERVPRO has done and with the crew onsite. I hope I never have to call [SERVPRO] again but should I have any other problems, I know who to call. I have already started referring [SERVPRO] to my friends.
Very professional, good workmanship. Everyone was very responsive and helpful.
I called for a water loss after last month's heavy rain and I received a call back within the hour! I was impressed with how quickly they responded despite having so many customers calling at once for the same storm.
Thank you for your professionalism and kindness after my basement flooded from this month's bad rain storms.
Don’t mess with success. They sure are good right now at what they do. They helped me out after the most recent storm came through the Lehigh Valley.
The SERVPRO Production Crew that was at my house was very courteous. They were very polite when they needed to come through my home. Their kindness is greatly appreciated during this trying time.
Thank you for an awesome job on this loss. I got a call back from your on-call technician a few minutes after hanging up with your answering service. He was very pleasant for 3:00 AM and I didn't feel like I was inconveniencing him, like I would if I was calling some other vendors after-hours. I hung up the phone feeling comfortable enough that he had it under control to go back to bed for a couple of hours. This type of service is extremely valuable to us and does not go unnoticed...keep it up!
Jason - Director, Property Management
"Thank you so much for your hard work and diligence while cleaning out our garage after the fire! So many thanks that you discovered the improper wiring inthe crawl space! Thank you so much!!"
I am so thankful for SERVPRO. They responded to our call in a timely manner and completed the job within a day and a half. I was also very impressed that they made sure there was a Spanish speaking crew member each day to help with translating the job progress to me.
Although SERVPRO is known mostly for disaster recovery, the local branch we contract with holds some of the highest level of mold remediation certifications available. I assure you that we are in good hands with them - they are aware of changes in conditions since their last visit and the specific concerns/issues with your allergies. – Jason A – Commercial Property Manager
SERVPRO did some minor mold remediation and put down a vapor barrier in our crawl space. The guys were on time, placed protection up to protect the rest of the house, did their work timely and professionally, cleaned up, and were out in the matter of a few hours. I’m very satisfied with the total experience, they did a great job!
I had some black mold in my attic. Was concerned about the chemicals because of having a newborn. SERVPRO was great. They used safe chemicals and worked fast.
Steve evaluated our problem, told us what his crew would do to correct it and called the office to have the job scheduled. They were professional and corrected the issues that caused our problem in the first place. Was very pleased with the outcome
Great company to work with. We discovered mold in our attic and SERVPRO took care of everything and explained the process to us. They were professional, courteous, and paid attention to detail. Highly recommended!
"SERVPRO has done well cleaning up water damage for us two times in the past. Both times SERVPRO has done an excellent job and their workers/supervisors have always been friendly and easy to deal with. Thank you, Sheila"
Sheila R. Forstoffer
Arcadia Development Corp.
Hi Greg, I wanted to thank you for an awesome job on this loss. I got a call back from your on-call tech a few minutes after hanging up with your answering service. He was very pleasant for 3:00am and I didn't feel like I was inconveniencing him, like I would if I was calling some other vendors after-hours. I hung up the phone feeling comfortable enough that he had it under control to go back to bed for a couple of hours. The icing on the cake was you touching base with me and then actually showing up, in person, at the building before 7:00am for something that panned out to be a relatively minor job.
This type of service is extremely valuable to us and does not go unnoticed...keep it up!
If we have any water extraction or clean-up needs in the future you'll be the first call I make. Thanks again and looking forward to working together in the future.
Keep up the good work, I don't see any areas of improvement needed. Would not hesitate to call on your services again, great people and professional job.
Reg, Gilly, and several other SERVPRO employees were at my facility today helping us cleanup from a water pipe break. I just wanted to comment them all on a job well done. I was very happy to learn that the team would arrive just 2 hours after our mishap, and they arrived, as promised.
They were knowledgeable and friendly, and best of all, they did a great job cleaning up our water problem.
Again, I'd like to thank your team and SERVPRO for their quick response to our problem.
SERVPRO was very responsive & accommodating. We had to continue with production during this time, as our customers were waiting for their product to be delivered. We asked SERVPRO to do their cleanup work after our production team left for the day. They assigned many workers to get the job done and coordinated the clean up expediently. They worked thoroughly and efficiently. Not once did we hear "no we can't do that" to any of our requests. We would recommend SERVPRO to any company or resident.
I wanted to take a few minutes to express my sincere appreciation for the rapid response and professional services provided by SERVPRO at our main facility in Easton, PA. Your company responded to this event within a very short time and because of this we were able to minimize the damaging effects of the water significantly. It is reassuring to know that when emergency services are required we can rely on your team to quickly respond and mobilize. Please pass my thanks onto your team!
SERVPRO was very professional, methodical & respectful when dealing with our faculty, staff, students, parents & insurance company throughout the project. They communicated thoroughly with all parties involved. Their management and staff made us feel at ease & comfortable during a very stressful situation. SERVPRO took all of our concerns into consideration & acted promptly to help remedy any problems. I feel extremely confident in recommending SERVPRO to deal with any disaster, large or small.
In spite of my physical limitation, The SERVPRO personnel went out of their way to assist me up & down steps and anticipated my need to ensure my safety and involvement throughout the process. The SERVPRO personnel were kind, caring, compassionate, and patient. Their empathy was overwhelming. They were the hardest workers we have ever had. Endless energy.
The personnel that came to our home was awesome, polite, professional, and prompt. I would recommend SERVPRO to anyone in need.
The team did good work, very prompt and Very satisfied with their work.
I was totally impressed with the punctuality and professionalism by ALL SERVPRO personnel during this ordeal/process. Other service companies can learn from SERVPRO.
John, myself and our entire family would like to thank you all for everything you have done so we could deal with what is going on with John's father. We truly appreciate it. Thanks so much.
I was very satisfied with SERVPRO. Anthony and Benny were hardworking, courteous, and knowledgeable.
Thank you so much for taking the time to weed out my "special" holiday ornaments from my children and grandchildren. I was overwhelmed when I was given the box of treasured items!
Also, thanks for the fruit arrangement. Chemo treatments are working! Good News!
Your crew has done a fantastic job with all of our "stuff"! They were respectful, efficient, and good-natured! We will highly recommend your company to others! Warmest Wishes this Season, God Bless!
Thank you to everyone from the office to Bill to the crew that was at my house. Your dedication to quality work and customer service is the reason I called SERVPRO and he reason I will continue to call SERVPRO.
What a fantastic job the crew did on cleaning the basement from soot damage. My wife and I are very pleased with SERVPRO's work and glad to be able to use our basement again. Thank you, Reggie, Linda and Lisa. Good job.
"If we have any water extraction or clean-up needs in the future you’ll be the first call I make. Thanks again and looking to forward to working together in the future."
- Project Manager